Is there free shipping worldwide on all orders?

Yes, all of our products include FREE shipping everywhere in the world. 

How long does it take for order processing?

Processing times can usually be between 2-4 days after placing the order before shipping out. We do our best to ensure this is as low as possible and we also do not ship on Saturday and Sunday. 

Will I receive a tracking number for my order?

Tracking numbers should be sent to you automatically via our system email. If you have not received one or the number does not work, please just get in touch at

How long will it take to receive my order? 

Our goal is to process, ship and deliver your order as quickly as possible. Please allow between 15-60 days depending on which country the product is being delivered to, especially in this current world climate however majority of packages can even arrive prior to that. We provide this amount of days to be safe and ensure your happiness with a product delivery. We are also currently working hard on reducing this time frame. 

Occasionally in some instances, delivery may take longer than the standard especially in our current world state. Most of the delayed are caused by different international rules and border/customs control. However if you feel your package is still taking too long, please email us and we will make sure you are looked after. 

Returns and exchanges? 

We do offer returns and exchanges. Please visit our Returns & Money-Back Guarantee page for more information. 

What is the process for the 100% Money-back guarantee?

Please visit our Returns & Money-Back Guarantee page for more information and a detailed breakdown of how to do this. 

What happens if I receive a faulty item? 

Due to the design and material of the The Thaw Store™ Express defrost tray it is difficult for the item to be fault, even if bent.

Occasionally during shipping their may be some damage.

Please see our shipping policy for more information

How does this product work?

The Thaw Store™ Express defrost tray is made from a special alloy which has a thermal conductivity of 20,000 times that of ordinary metals. Achieving a high-speed heat exchange, resulting in foods undertaking the fastest natural thawing process.

What type of foods can be used with this product?


Poultry and turkey


Fruit and Vegetables  

Is this product safe to use?

Yes, this product is safe for use, consisting of aluminum material. Using no chemicals, electricity or hot water