SHIPPING POLICY

Shipment processing time

All orders are processed within 2-4 business days. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

All domestic and international  orders are eligible for FREE standard shipping!

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Delivery times differ depending on countries which items are being shipped to.

*Due to COVID-19, your order may be delayed. We are sorry for the convenience.

PLEASE NOTE: Production is up to 4 business days and delivery is based on estimated shipping times.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

Damages 

The Thaw Store™ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.