SHIPPING POLICY
Thank you for visiting and shopping at The Thaw Store™. The following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-4 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
All domestic and international orders are eligible for FREE standard shipping!
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method |
Estimated delivery time |
Shipment cost |
Standard |
15-60 |
Free |
Delivery delays can occasionally occur.
Delivery times differ depending on countries which items are being shipped to.
*Due to COVID-19, your order may be delayed. We are sorry for the convenience.
PLEASE NOTE: Production is up to 4 business days and delivery is based on estimated shipping times.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Damages
The Thaw Store™ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.